1. Overview and Purpose

At Brahmand Senior Home ("we", "our", or "us"), we are committed to respecting and protecting the privacy of visitors, families, and prospective residents who interact with our website (Brahmand Senior Home) or contact us regarding senior residential care services in Vasai, Palghar, Maharashtra.

This Privacy Policy explains what information we collect, how we use it, how we store and protect it, and your rights regarding your personal information in accordance with applicable Indian data protection principles and digital advertising transparency standards (including Google Ads policies).

2. Information We Collect

We only collect personal information that you voluntarily provide to us when submitting an inquiry form, contacting us via telephone, WhatsApp, or email, or booking a campus visit. This information may include:

• Contact Information: Your full name, telephone/mobile number, email address (if provided), and relationship with the senior resident.
• Senior Care Inquiries: The prospective resident’s name, age, general care requirements (such as assisted living, mobility support, or general senior care), and voluntary notes regarding dietary or routine preferences.
• Technical Browsing Data: Standard non-personally identifiable technical logs (such as browser type, device type, referring URL, and pages visited) used solely for website functionality, speed optimization, and security.

3. How We Use Your Information

The information you provide is used strictly for legitimate communication and elder care consultation purposes, including:

• Responding to your admission, facility, or visitation inquiries.
• Scheduling campus tours and in-person consultations at our Vasai facility.
• Discussing personalized assisted care, accommodation options, and meal requirements.
• Providing follow-up service details requested by you via phone call or WhatsApp message.

We do NOT sell, rent, trade, or share your personal information with third-party marketing agencies, lead brokers, or unauthorized third parties.

4. Data Storage and Security

We implement appropriate technical, organizational, and physical security measures to safeguard your personal data against unauthorized access, alteration, disclosure, or destruction. Inquiries transmitted through our online forms are processed securely and handled only by authorized care coordinators and administrative personnel.

5. Cookies and Web Analytics

Our website may use essential cookies and web measurement tools (such as Google Analytics or Google Ads conversion tracking) to evaluate website performance, understand user interactions, and improve the user experience. These tools collect aggregate, anonymous browsing statistics and do not collect confidential personal identifiers without your consent. You may disable cookies at any time through your web browser settings.

6. Third-Party Links & Services

Our website includes links to third-party services, such as Google Maps for driving directions, WhatsApp for instant messaging, and YouTube for video tours. These external platforms have their own independent privacy policies, and we encourage you to review their terms when interacting with them.

7. Lead Generation & Consent

By submitting an inquiry form on our website or contacting us directly via call or WhatsApp, you consent to being contacted by our representative regarding your senior care inquiry. You may request the deletion, correction, or cessation of communications at any time by contacting us directly.

8. Contact Us Regarding Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact our administrative office:

• Facility Name: Brahmand Senior Home
• Address: 87/9, Shivansai, Vajreshwari Road, Ishwar Puri Road, Vasai, Palghar, Maharashtra - 401303, India
• Phone / WhatsApp: +91 8419957189
• Visiting Hours: 9:00 AM – 7:00 PM (Monday to Sunday)